Frequently Asked Questions
Answers to the most common Family Media Manager questions
Getting started
It's our own private family website. You can look at family photos and videos, read news and stories, and add your own. It isn't Facebook or Instagram: only people Bob has invited can join.
You need an invitation from Bob. He sends you a link by WhatsApp, Facebook, text message, email or QR code. Open the link, choose a user name and password, and press Register. Bob then checks and approves your account, and you can log in.
Your account is waiting for Bob to approve it. He usually does this within a day. If it's been longer, use Ask a Question and he'll sort it out.
Send Bob a message using Ask a Question, and he'll set a new password for you.
Can't find what you need? Ask Bob directly →